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  1. Riverside.fm Help Center
  2. Troubleshooting
  3. Troubleshoot Studio Connection

Troubleshoot Studio Connection

  • ‘Connecting…’ button in the Lobby is stuck, never turns into ’Join Studio’
  • I see 'Studio isn't live yet' or 'Private Studio' in the Studio
  • Studio invite link opens a web page on my mobile device
  • I see ‘Getting Studio information’, Connecting you to Studio’, or ‘Unable to connect to Studio’ on the mobile app
  • I cannot join or got disconnected from the Studio
  • On the mobile app, I see 'Studio isn't live yet' or 'Private Studio'
  • I see ‘An error occurred: StartingBroadcast / ArchiveBroadcast’ in the Studio
  • I see 'Your Computer is Not Allowing Riverside to Record' in the Studio
  • My recording stopped unexpectedly