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Troubleshooting

Find easy fixes for trouble you may be having.

Troubleshoot Studio Connection

  • ‘Connecting…’ button in the Lobby is stuck, never turns into ’Join Studio’
  • I see 'Studio isn't live yet' or 'Private Studio' in the Studio
  • Studio invite link opens a web page on my mobile device
  • I see ‘Getting Studio information’, Connecting you to Studio’, or ‘Unable to connect to Studio’ on the mobile app
  • I cannot join or got disconnected from the Studio
  • On the mobile app, I see 'Studio isn't live yet' or 'Private Studio'

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Troubleshoot Video

  • I don’t see my camera in the menu of the Lobby or Studio
  • My video is disrupted, pixelated, flickering, or glitchy
  • I see flickering lines in my video
  • My video frame is black, green, or blank
  • My video frame rate is lagging
  • My Logitech camera's frame rate is lagging

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Troubleshoot Audio

  • I don’t see my microphone in the menu of the Lobby or Studio
  • I can't hear the other person in the Studio
  • Audio is loud, distorted, or clipping
  • I hear static, pops, wind, or glitchy noises

Troubleshoot Uploading

  • Troubleshooting: Browser Storage (Overview) Promoted article
  • Troubleshooting: Browser Extensions (Overview)
  • Track is stuck uploading on mobile app

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