I see flickering lines in my video

Troubleshooting for:

  • Consistent flickering or flashing waves in video

If you notice a flickering effect when recording at 24 frames per second (FPS), it might be due to the frequency of the artificial lighting in your recording space.

You may also see a flickering effect if multiple programs are using your camera.

Suggested Troubleshooting Steps

Host or Producer – Change Studio Frame Rate

Try changing the Studio's frame rate:

  • Change the frame rate to 29.97 FPS if you are in:
    • North America,
    • South America, or
    • another place with 60 Hz frequency electricity.
  • Change the frame rate to 25 FPS if you are in:
    • Africa,
    • Asia,
    • Australia,
    • Europe, or
    • another place with 50 Hz frequency electricity.


Any Participant – Change Camera Settings

  • If using an external camera, check if you can control its frame rate using a device setting or companion software like Logi Tune:
    • Try changing its frame rate to one of the frequencies above, based on your location.
    • Or change it to match the Studio's set frame rate.
      • Ask the Host or Producer to check the Studio's settings (see image above) if you are unsure of its current frame rate.

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