‘Connecting…’ button in the Lobby is stuck, never turns into ’Join Studio’

Troubleshooting for:

  • Can't enter the Studio because the Connecting... button does not change to Join Studio


NOTE: Geographic Restrictions
Users in some countries may not be able to connect to the Studio to record video or audio.

Suggested Troubleshooting Steps

If the above steps do not help, continue below:

  1. Open this pre-call test in your browser.
  2. Click Run Test.
    You may see a prompt to allow the test to access your camera or microphone. Click Allow.
    The page displays Pre-call test is running.
    The test runs for about 30-50 seconds and then displays The pre-call test is complete.

    If your device is unable to complete the pre-call test, you may be connected through a local network with a VPN or firewall.
  3. Follow these steps to configure the firewall, or try to connect using a different network.

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