‘Connecting…’ button in the Lobby is stuck, never turns into ’Join Studio’

Troubleshooting for:

• Can't enter the Studio because the Connecting... button does not change to Join Studio

NOTE: Geographic Restrictions
Users in some countries may not be able to connect to the Studio to record video or audio.

Suggested Troubleshooting Steps

• Clear your browser cache
• Turn off browser extensions or create a new browser profile

If the above steps do not help, continue below:

1. Open this pre-call test in your browser.
2. Click Run Test.
   

   NOTE:
   You may see a prompt to allow the test to access your camera or microphone. Click Allow.

   The page displays Pre-call test is running.
   The test runs for about 30-50 seconds and then displays The pre-call test is complete.
   
   If your device is unable to complete the pre-call test, you may be connected through a local network with a VPN or firewall.
3. Follow these steps to configure the firewall, or try to connect using a different network.

Learn more

• Troubleshooting: I cannot join or got disconnected from the Studio
  
• How should I configure my firewall to connect to Riverside?
• Why do I need to turn off my VPN, browser extensions, or firewall when I record?