- Static, pops, clicking, and other noises in the Studio
- High-quality recording tracks with static, pops, clicks, or glitchy noises (to investigate before recording again)
If you hear the echo of another participant, follow the steps here.
General Troubleshooting Steps
- Refresh the Studio page.
- Try using a different microphone or a different cable/connector.
- Check that no other program is using your microphone or attempting to use it.
Troubleshooting Analog noise problems
An analog connection issue may sound fuzzy, like pops or crackling, or have bursts of static.
- Check the cable connections between your microphone to the audio interface, including plugs and sockets.
- Stop the current recording and try using a different cable, if you have one, or a different port.
- Keep the microphone on a stand or in a fixed place to minimize it getting bumped or moved.
Troubleshooting Digital noise problems
A digital connection issue may sound more robotic and glitchy, or like the person speaking is in a wind tunnel or their voice is being chopped up by the blades of a helicopter.
- Check the USB cable and try a different one, if available.
- Close all other programs, browser tabs, or apps that might be straining your computer's resources.
- Avoid using USB hubs or adapters to connect the microphone to your computer.
- If you are using an external camera that has a built-in mic, try using a different microphone.
If you have an audio issue that you cannot resolve, record and keep an example of it to share with Riverside's Support team. Please make a note of time in the recording where you hear the issue.