My video is disrupted, pixelated, flickering, or glitchy

If your video looks glitchy, disrupted, pixelated, or flickering, try one or more of the steps below to fix it.

General troubleshooting

  • Refresh the Studio page.
  • Test with a different camera.

If using an external webcam or camera

  • Confirm that the cable connecting to the device and the computer is not loose or damaged.
    • Use the original cable that came with the camera, if possible.
    • Do not use any additional USB hubs or adapters, as they can reduce the data rate between the camera and computer.
  • Turn off any automatic features, like auto-exposure, automatic white balance, or auto-focus.

If using camera manufacturer's software or a virtual camera app

  • Turn off any automatic features, like auto-exposure, automatic white balance, or auto-focus.
  • Turn off any video preview in the app or software, if possible.
NOTE:
If you have a video issue that you cannot resolve, record and keep an example of it to share with Riverside's Support team. Please make a note of time in the recording where you see the issue.

Video is 'flickering'

  • Check whether another program or browser tab is using your camera. If so, closing it may fix the flickering.
    • If closing it is not an option, then try to turn off the video preview in that program so only Riverside displays the video signal.
    • NOTE: Even if you see a flickering during a live call, it may not be present on the recorded video track.
  • Check if the space where you are recording uses fluorescent lighting.

Video looks grainy or has bright spots

Bright lighting can cause 'hot spots' in your video and can also make your video look grainy.

  • Adjust the room's lighting or find a different light source.
  • Turn off any automatic features of the camera or video software, like auto-exposure, automatic white balance, or auto-focus.

Video looks glitchy, blank, or has the wrong color

Learn more

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