Universal Audio (UA), manufactures a wide variety of professional and semi-professional audio interfaces, including the Volt and Apollo series.
UA devices do not officially support the ability to send an audio signal to web browsers. We've heard from some Riverside users who have had connectivity issues with UA devices, while other users have been able to record with them.
We recommend that you update your computer's software and the UA interface's firmware (details below) and test the interface in Riverside before your recording session begins. If possible, you may also want to have a backup audio interface available.
Before recording on Riverside with a Universal Audio interface, be sure to do the following:
- Confirm that you are using the same cable that came with the device to connect it to your computer.
- For example, be sure to use a Thunderbolt cable, not a USB Type C cable, with newer UA interfaces. Although both USB-C and Thunderbolt connections use a similar oval-shaped port, some UA devices require Thunderbolt because it supports faster data transfer.
- Check UA's site for the latest Mac & Windows compatibility information.
- Check that you have the latest UA software drivers installed on your computer. Update them, if not.
- Check that you have the latest firmware installed on your UA device. Update it, if not.
You can also contact UA's Support team for more help about using your UA device.