Recording with Riverside is optimized for all internet speeds, although we recommend using a connection with an overall upload speed faster than 5,000 kbps (kilobits per second).
To check your internet bandwidth, run a pre-call diagnostic test in your computer or mobile device's browser.
This pre-call test also checks the camera and mic connected to your computer or built in to the device.
Step by step:
- Load the Pre-call Test page in your browser.
- Click Run Test.
NOTE:The page displays Pre-call test is running.
You may see a prompt to allow the test to access your camera or microphone.
- Click Allow.
The test runs for about 30-50 seconds and then displays The pre-call test is complete.
- Scroll to Expected Call Quality.
- Under Video Quality, look for Video Bitrate.
The Video Bitrate value should be above 1,500 kbps
For best results, turn off any network firewalls or VPN. You can also test your overall internet speed here.