How can I check my Internet bandwidth?

Recording with Riverside is optimized for all internet speeds, although we recommend using a connection with an overall upload speed faster than 5,000 kbps (kilobits per second).

To check your internet bandwidth, run a pre-call diagnostic test in your computer or mobile device's browser.

NOTE:
This pre-call test also checks the camera and mic connected to your computer or built in to the device.

Step by step:

  1. Load the Pre-call Test page in your browser.
  2. Click Run Test.
    NOTE:
    You may see a prompt to allow the test to access your camera or microphone.
    • Click Allow.
    The page displays Pre-call test is running.
    The test runs for about 30-50 seconds and then displays The pre-call test is complete.
  3. Scroll to Expected Call Quality.
  4. Under Video Quality, look for Video Bitrate.
    The Video Bitrate value should be above 1,500 kbps
TIP:
For best results, turn off any network firewalls or VPN. You can also test your overall internet speed here.

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