How can I check my Internet bandwidth?

Recording with Riverside is optimized for all internet speeds, although we recommend using a connection with an overall upload speed faster than 5,000 kbps (kilobits per second).

To check your bandwidth before you record, follow the steps below.

On a computer

  1. Load the pre-call System Connectivity Test in your browser.
  2. Choose a camera and microphone.
  3. Click Continue.
    • You may see a prompt to allow the test to access your camera or microphone. Click Allow.
      The page measures your upload and download bandwidth for 12-20 seconds.
  4. When you see ✓ Test done, hover your mouse over the chart of results.
    The download value should be above 1.4 Mbps and the upload value should be above 4 Mbps.
  5. If you're having connection issues, click Save results to create a text log that you can share with Riverside support.

On a mobile device

  1. Download the Ookla speedtest app (iOS) (Android).
  2. Launch the app and at the bottom of the screen, tap Speed.
  3. To begin a general bandwidth test, tap Go.
  4. Wait for the test to complete.
  5. At the top of the screen, tap the share icon.
  6. At the bottom of the screen tap Video.
  7. Wait for the test to complete.
  8. At the top of the screen, tap the share icon.
TIP:
For best results, turn off any network firewalls or VPN. You can also test your overall internet speed here.

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