Troubleshooting: Live stream not working

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Troubleshooting for:

  • Connecting a website to Riverside for live streaming 
  • Seeing the live streamed video on a site
NOTE:
The live stream video feed is not visible on other platforms until you start the Recording on Riverside. It takes around 20 seconds for the video to appear on the sites you are live streaming to.

Suggested steps

  • From the live stream settings, next to any platform you do no want to stream to, turn its toggle off toggle-off.svg. For platforms you do want to stream to, be sure the toggle is on toggle-on.svg
    • If you are live streaming to multiple platforms at once, turn the toggle on toggle-on.svg for just one platform at a time to test if the live stream works on that platform.
  • If the website connection requires you to add RTMP details to Riverside, delete the Stream Key and Stream URL and re-add them.
    • Generate a new Stream Key from the website (if possible) and add it to Riverside.
    • Check on the website whether the Stream URL starts with RTMP:// or RTMPS://. If the URL includes the S, try removing it from the Stream URL field on Riverside.
  • If you set up a live stream connection to a social platform, disconnect from it and re-add it.
  • Check if the Studio's recording type is set to Audio only. If so, change it to Video & audio.
  • Check if the Studio's Security is set Private. If so, change it to Public.
  • Delete the text in the Stream URL and Stream Key fields for any platforms that you do not want to stream to. 
  • If you set up a live stream connection to a social platform, disconnect any platforms that you do not want to stream to. 
  • If you set up a live stream connection to a social platform, re-authenticate the connection with the website you want to stream to.
  • Create a new studio and try setting up the live stream there. 

More troubleshooting tips 

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