Troubleshooting: Live Stream Not Working

If you are having trouble setting up a live stream from your Riverside Studio, follow the steps below to fix it.

NOTE:
The live stream video feed is not visible on other platforms until you also start the Recording on Riverside.

Suggested troubleshooting steps:

If you are streaming to only one platform:

  1. Go to the Live Stream section of the Studio's settings.
  2. Delete the text in the Stream URL and Stream Key fields for any platforms you are not streaming to during this session. 
    livestream-blank-facebook.png
  3. On each platform you are not streaming to, turn its toggle off toggle-off.svg.
  4. Go to the intended platform's website and copy and paste the Stream URL and Stream Key into that platform's fields on Riverside.

    • Generate a new Stream Key, if you can.

    • Check on the platform whether the Stream URL starts with RTMP:// or RTMPS://.
      If the URL includes the S, try removing it from the Stream URL field on Riverside.

If you are streaming to multiple platforms at the same time:

  1. Go to the Live Stream section of the Studio's settings.

  2. Delete the text in the Stream URL and Stream Key fields for any platforms you do not want to stream to now.
    livestream-blank-facebook.png

  3. In the Live Stream section of the Studio's settings, turn the Live Stream toggles off  toggle-off.svg for all platforms. (Riverside saves the Stream URL and Stream Key for the platform, even when the toggle is off.)
    livestream-all-turned-off.png

  4. Turn the toggle on toggle-on-UI.png for just one platform and test if the live stream works on that platform.

  5. If it does not work, go back to the platform and copy and paste the Stream URL and Stream Key into Riverside again.

    • Generate a new Stream Key, if you can.

    • Check on the platform whether the Stream URL starts with RTMP:// or RTMPS://.
      If the URL includes the S, try removing it from the Stream URL field on Riverside.
  6. If the stream you enabled does work, continue enabling the toggles toggle-on-UI.png for each platform and repeat the test in steps 4 and 5.

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