Troubleshooting: Live Stream Not Working

If you are having trouble setting up a live stream from your Riverside Studio, follow the suggested troubleshooting steps below to fix it.

NOTE:
The live stream video feed is not visible on other platforms until you also start the Recording on Riverside. It can take up to 20 seconds for a video feed to appear on external platforms.

If you are streaming to only one platform

  1. Go to the Live Stream section of the Studio's settings.svg Settings.
  2. On any platform you do not intend to stream to, turn its toggle off toggle-off.svg.
  3. For the platform you want to stream to, go to its website and copy and paste the Stream URL and Stream Key into that platform's fields on Riverside.
    • Generate a new Stream Key, if possible.
    • Check on the platform whether the Stream URL starts with RTMP:// or RTMPS://.
      If the URL includes the S, try removing it from the Stream URL field on Riverside.
  4. Check if the Studio's Security is set Private. Try changing it to Public. 
  5. In the Riverside Studio, start recording to begin the live stream feed.

Troubleshooting-LiveStream_Not_Working_Settings.png

If you are streaming to multiple platforms at the same time

  1. Check if the Studio's Security is set Private.
    • Try changing it to Public and start recording again. 
  2. Go to the Live Stream section of the Studio's settings.
  3. Delete the text in the Stream URL and Stream Key fields for any platforms you do not want to stream to.
  4. In the Live Stream section of the Studio's settings, turn the Live Stream toggles off  toggle-off.svg for all platforms. (Riverside saves the Stream URL and Stream Key when the toggle is off.)
    livestream-all-turned-off.png
  5. Turn the toggle on toggle-on-UI.png for just one platform at a time to test if the live stream works on that platform.
  6. If it does not work, go back to the platform and copy and paste the Stream URL and Stream Key into Riverside again.
    • Generate a new Stream Key, if possible.
    • Check on the platform whether the Stream URL starts with RTMP:// or RTMPS://.
      If the URL includes the S, try removing it from the Stream URL field on Riverside.
  7. In the Riverside Studio, start recording to begin the live stream feed.
  8. Check the other platform to confirm whether the stream works.
  9. If the stream does work, continue enabling the toggles toggle-on-UI.png for each platform and repeat the test with the next intended platform.

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