I don’t see my microphone in the menu of the lobby or studio

Troubleshooting for:

• Desired microphone not appearing in the lobby's menu
• Desired microphone not appearing in the studio's menu

NOTE: Riverside Mobile App
For information on connecting a microphone to your mobile device, see this article.

Suggested troubleshooting steps

• Refresh the page in your browser.
• Completely quit and reopen your browser.
• Confirm that Riverside has permission to access your mic and camera.
• Check if the microphone is selectable at the start of this browser-based pre-call test.
• If you are using an external microphone, check its physical connection to your computer.
• Update to the latest version of the Chrome or Edge browser.
• Use Riverside from a different web browser.
  • For example, if using Chrome, try using Edge to join the Studio.
    If using Edge, try using Chrome.
• Try connecting to a different Riverside Studio or create a new studio.
• Clear your browser's cache and cookies.
• Restart your computer.
• Temporarily disable any VPN, adblocker, browser extension, or network firewall.

Learn more

• Adjust microphone settings
• Why am I getting no sound in the studio when I use a USB audio interface/mixer?
• How can I minimize echo in the Studio and on my recorded tracks? My Guests are already wearing headphones.
• Connecting Universal Audio (UA) interfaces