Troubleshooting: Reset Mic and Camera Permissions for Live Call

Troubleshooting for:

  • Joining the Studio
  • Microphone and Camera Connection during Live Call

You may need to reset the permissions between your browser and Riverside's video connection provider, then create new permissions.

Suggested Troubleshooting Steps:

  1. If using Chrome, copy this link:

    chrome://settings/content/all?searchSubpage=tokbox

    Or if using Edge, copy this link:

    edge://settings/content/all?searchSubpage=tokbox
  2. Paste the link into the browser's address bar and press Enter.
  3. In the list of websites, if you see tokbox.com, click the ⟩ (arrow) to its right.
    Tokbox_Reset_Permissions.png
  4. Click Reset permissions.
  5. Click Reset again to confirm.
  6. Click this link to run a pre-call test and create a new connection to your mic and camera.

  7. On the pre-call test page, click Run Test.
    The page displays 'Pre-call test is running.'
    Near the browser's address bar, a prompt asks you to Block or Allow Tokbox.com to use your microphone and camera.
    Tokbox_Allow_Permissions.png
  8. Click Allow.
    Allow the pre-call test to complete.
  9. Try joining the Riverside Studio again.

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