Troubleshooting: Reset Mic and Camera Permissions for Live Call

Troubleshooting for:

  • Joining the Studio
  • Microphone and Camera Connection during Live Call

You may need to reset the permissions between your browser and Riverside's video connection provider, then create new permissions.

Suggested Troubleshooting Steps:

  1. If using Chrome, copy this link:


    Or if using Edge, copy this link:

  2. Paste the link into the browser's address bar and press Enter.
  3. In the list of websites, if you see, click the  (arrow) to its right.
    If Tokbox is not listed, continue to step 6, below.
  4. Click Reset permissions.
  5. Click Reset again to confirm.

  6. Click this link to run a pre-call test and create a new connection to your mic and camera.
  7. On the pre-call test page, click Run Test.
    The page displays 'Pre-call test is running.'
    Near the browser's address bar, a prompt asks you to Block or Allow to use your microphone and camera.
  8. Click Allow.
    Allow the pre-call test to complete.
  9. Try joining the Riverside Studio again.

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