Refund and Cancellation Policy for Standard and Pro Subscriptions

If you aren’t satisfied with your Riverside subscription, you can cancel it. Based on the subscription type you purchase, you may be eligible for a refund. See our refund and cancellation policy below.

Monthly Subscriptions:

If you cancel your monthly Riverside Standard or Pro subscription within the first 48 hours of its purchase, you can receive a full refund upon request.

  • The policy applies to new paid subscriptions and when you upgrade from the free plan to either the Standard or Pro subscription level. If you move from the Standard level to the Pro level, you can receive a refund only if you cancel within the 48-hour trial period of the original purchase of the Standard subscription and make the request.
  • The 48-hour trial period includes the first 48 hours after upgrading from a free account to a paid subscription.

Yearly Subscriptions:

If you cancel your yearly Riverside Standard or Pro subscription within the first 14 days of its purchase, you can receive a full refund upon request.

  • The policy applies to new paid subscriptions and when you upgrade from the free plan to either the Standard or Pro subscription level. If you move from the Standard level to the Pro level, you can receive a refund only if you cancel within the 14-day trial period of the original purchase of the Standard subscription and make the request.
  • The 14-day trial period includes the first 14 days after upgrading from a free account to a paid subscription.

 

NOTE:
If you are not sure you are eligible for a refund, please contact Support directly.

Refunds will only be issued to the payment method used to purchase the subscription. It may take up to 14 business days for your refund to process via Stripe and appear on your credit card statement.

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