This Can Help Solve
- Not hearing Guest or other person in the Studio
If they are recording in a computer browser
- Check that your own browser tab is not muted.
- Ask the participant to click the lock icon in the browser's address bar to confirm that Riverside and their browser have permission to access their mic.
- Ask the participant to check the mic/input sensitivity on the computer's settings.
- If they are using a dedicated external microphone, check whether the mic has a physical mute button or gain knob that controls its sensitivity.
- If they are also using an external multi-channel audio interface or multi-track mixer, confirm that their mic is connected to one of the first two channels or that the device is using a stereo output (not its multi-track or multichannel output).
If they are recording with the mobile app
- Check that your own browser tab is not muted.
- If they are using the iOS app, confirm that they are using one of the supported methods to connect an external microphone.
- If they are using a dedicated external microphone, check whether the mic has a physical mute button or gain knob that controls its sensitivity.
- If they are using iOS with headphones that have an in-line mic, they can adjust their device's microphone mode.
- If they are using Android, they should turn off the device's Noise Reduction and confirm that no other apps are changing the microphone's behavior.