I can't hear the other person in the Studio

Troubleshooting for:

• Not hearing a participant in the Studio, they sound too quiet

Suggested troubleshooting steps

For yourself

• Check that the browser tab with Riverside is not muted.
• Check that your computer's audio output is the same device that you selected in the Studio, like the same speakers or headphones:
  • PC: Change Audio Output in the Windows Taskbar
  • Mac: Change Sound Output in System Settings

For the other participant using a computer browser

They should:

• Check the mic/input sensitivity on the computer's settings.
• Click the lock icon in the browser's address bar to confirm that Riverside and their browser have permission to access the mic.
  
  • On a Mac, they can also confirm that the mic is not muted in the Audio MIDI Setup app.
• If using a dedicated external microphone, check whether the mic has a physical mute button or gain knob that controls its sensitivity.
• If also using an external multi-channel audio interface or multi-track mixer, confirm that the mic is connected to one of the first two channels or that the device is using a stereo output (not its multi-track or multichannel output).

For the other participant using the mobile app

• If using the iOS app, confirm whether any external microphone is connected using one of the supported methods.
  
  • If using a dedicated external microphone, check whether the mic has a physical mute button or gain knob that controls its sensitivity.
• If using iOS with headphones that have an in-line mic, adjust the device's microphone mode.
• If using Android, turn off the device's Noise Reduction and confirm that no other apps are changing the microphone's behavior.

Learn more

• Best Practices for recording on a computer and MacOS desktop app
• Best Practices for recording on a mobile device
• Guest checklist and tips: Recording on a computer