Troubleshooting: Hearing No Audio from a Guest

If you are not hearing any sound from a Guest or other participant, we suggest the following:

Recording in a computer browser

  • Ask the participant to click the lock icon in the browser's address bar to confirm that Riverside and their browser have permission to access their mic.
  • Ask the participant to check the mic/input sensitivity on the computer's settings.
  • If they are using a dedicated external microphone, check whether the mic has a physical mute button or gain knob that controls its sensitivity.
  • If they are also using an external multi-channel audio interface or multi-track mixer, confirm that their mic is connected to one of the first two channels or that the device is using a stereo output (rather than a multi-track or multichannel output).

Recording with the mobile app

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