I don’t see my camera in the menu of the Lobby or Studio

Suggested Troubleshooting Steps

Close other browser tabs or programs, especially any that might be using your camera.
Refresh the page in your browser.
Completely quit and reopen your browser.
Confirm that Riverside has permission to access your mic and camera in your browser.
Update to the latest version of the Chrome or Edge browser.
Use Riverside from a different web browser.
- For example, if you are using Chrome, try using Edge to join the Studio. If you are using Edge, try using Chrome.
If you are using an external camera, confirm it is physically connected and that any program necessary to use it as a webcam is running.
- If you are on a Mac, use Quicktime to select the external camera and create a test recording.
- If you are on a PC, open the Camera app and select Change Camera.
If you are using a virtual camera like OBS, confirm that it is sending a video signal.
Check if the camera is a selectable option in the Hardware & Software Setup section at the end of this browser-based pre-call test.
Restart your computer.
Clear your browser's cache and cookies.
Try connecting to a different Riverside Studio or create a new Studio.
Temporarily disable any VPN, adblocker, browser extension, or network firewall.