Troubleshooting: Create a New Chrome Profile

Riverside saves your local recording in your browser's temporary storage. If you are experiencing issues with the recording and upload process, try using Riverside in a new profile in your browser. Follow the steps below.

NOTE:
Each Chrome profile has its own dedicated storage space and is a 'blank slate' without bookmarks or browser extensions.

Step by step (Google Chrome)

  1. Using Google Chrome on a computer, click the round profile icon in the upper-right corner.
    chrome-profile-user-icon_mu_2.png
  2. At the bottom of the menu, click + Add.
  3. In the 'Set up your new Chrome profile' window, click Continue without an account.
  4. Type in a name for the new profile (such as 'Riverside Recording') and choose a theme color.
  5. Click Done.
    A new profile is created in your browser.

Step by step (Microsoft Edge)

  1. Using Microsoft Edge on a computer, click the round profile icon in the upper-right corner.
    chrome-profile-user-icon-edge_mu.png
  2. At the bottom of the menu, click plus-circle.png Add Profile.
  3. Click Add.
  4. In the new window, click Start without your data.
  5. Click Confirm and start browsing.
  6. Click Finish.
    A new profile is created in your browser.
TIP: Rename profile in Edge
Edge does not prompt you to name the profile when you create it. To rename the profile afterward, click the profile icon in the upper-right corner, then click Manage profile settings. Click the three dot menu [...], then click Edit.

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