Troubleshooting: Create a New Browser Profile

This Can Help Solve

Step by step in Google Chrome

  1. Using Google Chrome on a computer, click the round profile icon in the upper-right corner.
    chrome-profile-user-icon_mu_2.png
  2. At the bottom of the menu, click + Add.
  3. In the 'Set up your new Chrome profile' window, click Continue without an account.
  4. Type in a name for the new profile and choose a theme color.
  5. Click Done.
    A new profile is created in your browser.

Step by step in Microsoft Edge

  1. Using Microsoft Edge on a computer, click the round profile icon in the upper-right corner.
    chrome-profile-user-icon-edge_mu.png
  2. At the bottom of the menu, click plus-circle.png Add Profile.
  3. Click Add.
  4. In the new window, click Start without your data.
  5. Click Confirm and start browsing.
  6. Click Finish.
    A new profile is created in your browser.

Be sure to use the same browser profile if you use the upload page after recording.

Did this answer your question?