Troubleshooting: Create a New Chrome Profile

Riverside saves your local recording in your browser's temporary storage. If you are experiencing issues with the recording and upload process, try using Riverside in a new profile in your browser. Follow the steps below.

NOTE:
Each Chrome profile has its own dedicated storage space and is a 'blank slate' without bookmarks or browser extensions.

Step by step (Google Chrome)

1. Using Google Chrome on a computer, click the round profile icon in the upper-right corner.
   
2. At the bottom of the menu, click + Add.
3. In the 'Set up your new Chrome profile' window, click Continue without an account.
4. Type in a name for the new profile (such as 'Riverside Recording') and choose a theme color.
5. Click Done.
   A new profile is created in your browser.

Step by step (Microsoft Edge)

1. Using Microsoft Edge on a computer, click the round profile icon in the upper-right corner.
   
2. At the bottom of the menu, click  Add Profile.
3. Click Add.
4. In the new window, click Start without your data.
5. Click Confirm and start browsing.
6. Click Finish.
   A new profile is created in your browser.

TIP: Rename profile in Edge
Edge does not prompt you to name the profile when you create it. To rename the profile afterward, click the profile icon in the upper-right corner, then click Manage profile settings. Click the three dot menu [...], then click Edit.