If tapping a Studio Invite Link opens the Studio in the app, but the app is stuck on a loading screen that says Getting Studio information, Connecting you to Studio, or Unable to connect to Studio, there may be a problem with your internet connection.
Try troubleshooting by following the suggestions below:
- Change your internet connection:
- If your device is connected over cellular data, try to connect through a known Wi-Fi network.
- If your device is connected through a Wi-Fi network, turn off its Wi-Fi connection and try to connect using a cellular data network.
- Turn the mobile device off and turn it on again.
- Check your device's connection to our video service.