Mobile Troubleshooting: 'Studio isn't live yet' Message and Cannot See Host

When you tap a Studio Invite Link on your mobile device, it should open the Riverside mobile app. After connecting to the desired Studio to record, you should see the Host and any other Guests.

If you see a message that says “Studio isn't live yet…”, then you may be set as an Audience member rather than a recorded Guest.

Follow the steps below to connect as a Guest.

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Step by step:

If you received a Guest email invite from Riverside with a QR code:

  1. Use another computer or device to open the invite email.
    NOTE:
    Look for an email from Riverside.fm <support@riverside.fm> with the subject line [Host Name] invited you to their show.
  2. Follow these steps to scan the QR code in the email with your mobile device.
    The Riverside mobile app launches and connects you to the desired Studio as a Guest.

If you received a Studio Invite Link directly from the Host or Producer:

  1. Ask the Host or Producer to send the link again as plain text, like in the body of a new email or as a text message.
  2. Copy the plain text link.
  3. Paste the plain text link in the address bar of the device's mobile browser.
  4. Tap Go to open the link.
    The Riverside mobile app launches and connects to the Studio.

You can also check and fix the Studio Invite Link yourself:

  1. Copy and paste the link into a blank email or text message.
  2. Check that the link's URL ends in a series of letters and numbers without other characters or symbols.
    TIP:
    The invite link's text should look like:
    https://riverside.fm/studio/studio-name?t=0123tktkt91kv74ac582
    with 20 letters and numbers after t=,
    or
    https://riverside.fm/studio/studio-name?token=0123tktkt91kv74ac5820123tktkt91kv74ac582 with 40 letters and numbers after token=.
  3. Delete any additional characters or symbols.
  4. Copy the new link URL.
  5. Paste the new URL in the address bar of the device's mobile browser.
  6. Tap Go to open the link.
    The Riverside mobile app launches and connects to the Studio.

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