On the mobile app, I see 'Studio isn't live yet' or 'Private Studio'

When you tap a Studio Access link on your mobile device, it should open a browser page with a link to open the Riverside mobile app. After connecting to the desired Studio to record, you should see the Host and any other Guests.

This Can Help Solve

  • The Riverside mobile app says Studio isn't live yet... or Private Studio
  • Can't see other people, or turn on mic or camera to record
Mobile-Studio_Isnt_Live_Yet.png Mobile-Private_Studio.png

You may have joined the Studio as an Audience member rather than a recorded Guest or a Producer.

If you received a Studio Access link or tapped a link in a calendar event

  1. Ask the Host or Producer to send the link again as plain text, like in the body of a new email or as a text message.
  2. Copy the plain text link.
  3. Paste the plain text link in the address bar of your mobile browser.
  4. Tap Go to open the link.
  5. Tap Join studio via app to open the Studio.
    The Riverside mobile app launches and connects to the Studio.

You can also check and fix the Studio Access link yourself:

  1. Copy and paste the Studio Access link into a blank email or text message.
  2. Check that the link's URL ends in a series of letters and numbers without other characters or symbols.
    TIP:
    The invite link's text should look like:
    https://riverside.fm/studio/studio-name?t=0123tktkt91kv74ac582
    with 20 letters and numbers after t=,
    or https://riverside.fm/studio/studio-name?token=0123tktkt91kv74ac5820123tktkt91kv74ac582 with 40 letters and numbers after token=.
  3. Delete any additional characters or symbols like </a> or <br>.
  4. Copy the corrected link URL.
  5. Paste the correct URL in the address bar of the device's mobile browser.
  6. Tap Go to open the link.
  7. Tap Join studio via app to open the Studio.
    The Riverside mobile app launches and connects to the Studio.

If you received a Studio email invite from Riverside

  1. Ask the Host or Producer to send the link again as plain text, like in the body of a new email or as a text message.
  2. Copy the plain text link.
  3. Paste the plain text link in the address bar of your mobile browser.
  4. Tap Go to open the link.
  5. Tap Join studio via app to open the Studio.
    The Riverside mobile app launches and connects to the Studio.

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