Studio invite link opens a web page on my mobile device

When you tap a Studio invite link on your mobile device, it should open the Riverside mobile app and then connect you to the desired recording Studio.

Troubleshooting for:

  • Join studio via app button is not visible in your mobile browser
    Instagram-browser-mobile_sm.png

Suggested Troubleshooting Steps

  • Scroll further down the page to see the Join studio via app button.
  • Download or update the Riverside iOS app or Riverside Android app.
  • Check that you opened the page in your device's default system browser, rather than the in-app browser of another app like Instagram, Facebook, Gmail, or Slack.
    To open the page in your device's default system browser:
    • Tap the ... [three dot menu], then tap Open in system browser.
    • Or tap the Safari or Chrome icon.

Look for a page like this:

IMG_9031_system-browser_sm.png

If the Riverside mobile app does not launch or does not connect to the Studio after you tap Join studio via app, continue below:

  1. Ask the session's Host to send you a Studio invite email invite directly from Riverside.
  2. In the email, tap the Join session button.
  3. In the mobile browser page, tap Join studio via app.
    The Riverside mobile app launches and connects to the desired Studio.

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