Troubleshooting: The Riverside Editor

If you encounter an issue when arranging tracks, trimming the timeline, or exporting clips from the Editor, try these troubleshooting steps.

  1. Remove your customizations to reset the clip:
    1. Click the Tracks tracks-fka-users.svg icon and select the check box next to each participant's track to temporarily remove it.
    2. Click the Layout layout-icon_lg.png icon and select the standard Grid.
    3. Click the Background background-image-icon_lg.png icon and click cancel.svg to remove any custom background.
  2. Re-add your customizations to the clip:
    1. Click the Tracks tracks-fka-users.svg icon and select the check box next to each participant's track to add it.
    2. Click the Layoutlayout-icon_lg.png icon and select your preferred layout. 
    3. Click the Background background-image-icon_lg.png icon and select your preferred background.
  3. Export the clip.

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