Where can I find my mobile app's App ID and version for Support?

When you install the mobile app on your device, it creates a unique App ID code that can help Riverside's Support team check on technical details. Follow the steps below to find the App ID and copy it to your clipboard.

Step by step:

  1. Open the mobile app on your device.
  2. Log in or create a new Riverside account.
    Look for Productions or Studios at the top of the screen.
  3. In the upper right corner, tap the settings.svg (settings icon).
    On an iPad, tap Utilities.
  4. Tap help-circle_bg-large.svg Get App ID.
  5. Tap copy.svg Copy number.
    The App ID is copied to your device's clipboard.

The App ID is a string of numbers and letters that looks like AF0118999-8819-9119-7245-3CBC807932F1.

To paste the App ID, tap and hold on a text field and choose Paste.

NOTE: Android App Version
To check the app version on Android: find the Riverside app on the device's Home screen, tap and hold the Riverside app's icon, tap the ⓘ [info] icon, then scroll to the bottom of the App info page.

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