Change your account's email address

«To Manage your account: Overview

You can change the email address associated with your Riverside account, by following the steps below. The process differs based on whether you have an individual or business account, so be sure to follow the relevant steps for your plan.

• Individual accounts

  Follow the steps below to change your email if you're on a Free, Standard, or Pro account. 

  IMPORTANT
  

  If your account was created via SSO (logging in with credentials from another platform) such as Google, Spotify, or Apple, you will not have access to this feature. To update your email address, please contact our Support team.

  1. On a computer, log into your account.
  2. In the bottom left corner, click the account menu button.
  3. Click  Manage account.
  4. Next to your account's current email, click the lock icon.
     
  5. Check your email for a message from notifications@riverside.fm with the subject Verify it’s you.
     • Check your spam or junk folders if you do not see the email.
  6. Open the email and click It's me.
  7. On the new page, type your new email and click Enter. 
  8. Check your email for a message from notifications@riverside.fm with the subject Verify your new email address.
  9. Open the email and click Verify email address.
     Your email address is changed to the new email.

• Business accounts

  If you are a member of a Riverside for Business account, contact the team's Account Owner, who can change your email for you.

  If you are the Account Owner, contact your Customer Success Manager to update your email address.

  If you don't have a CSM, contact our Support team.

Learn more

• I didn't receive an email from Riverside
• How do I find my plan?
• Reset Riverside Password
• Why is my account unverified?