A Support or Customer Success Agent may ask you to send your brower's Console log to help diagnose a recording issue.
Step by step
- Using the same computer and browser you recorded with, open the Upload page (riverside.fm/upload).
- Right-click (or ctrl-click) anywhere on the Upload page and select Inspect.
- In the new sidebar, click the Console tab.
- Take a screenshot of the information and send it to the Support or Customer Success agent.
On a PC: press and hold the Windows key + Shift + S or the Print Screen key.
The screenshot is added to your computer's clipboard.
On a Mac: press and hold the ⌘ key + Shift + 4.
The screenshot is saved to your Mac's desktop.