A Support or Customer Success agent may ask you to send your browser's Console log to help diagnose a recording issue.
Step by step
- Keep open the same computer browser tab with Riverside
or open the Riverside page suggested by a Support or Customer Success agent.
- Right-click (or ctrl-click) anywhere on the page and select Inspect.
- In the new sidebar, click the Console tab.
- Take a screenshot of the information and send it to the Support or Customer Success agent.
On a PC: press and hold the Windows key + Shift + S or the Print Screen key.
The screenshot is added to your computer's clipboard.
On a Mac: press and hold the ⌘ key + Shift + 4.
The screenshot is saved to your Mac's desktop.