Troubleshooting: Check IndexedDB for Recording Data

When you record in the Studio on your computer, Riverside saves your local audio/video files to your browser's IndexedDB storage. A Support or Customer Success Agent may ask you to check if there is recording data in the computer's IndexedDB.

Step by step:

  1. On your computer, go to https://riverside.fm/upload.
    IMPORTANT:
    Use the same browser and computer you recorded with in Riverside.
  2. Right-click (or ctrl-click) anywhere on the page and select Inspect.
    context-menu-inspect.png
  3. In the new sidebar, click Application.
    NOTE:
    If you do not see Application , click the » (arrows) to show more options.
    Inspect-Application.png
  4. Under Application, double-click IndexedDB to expand it.
    indexeddb.png
  5. Under IndexedDB, double-click a local recording track file.
    (Each file begins with the participant's name, like DisplayName-NumbersAndLetters)
    indexeddb-and-recordings.png
  6. Take a screenshot of the information and share it with the Support or Customer Success agent.
    indexeddb-sample-screenshot_nc.png
    TIP: Screenshot
    On a PC: press and hold the Windows key + Shift + S or the Print Screen key.
    The screenshot is added to your computer's clipboard.

    On a Mac: press and hold the ⌘ key + Shift + 4.
    The screenshot is saved on your Mac's desktop.

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