I see ‘An error occurred: StartingBroadcast / ArchiveBroadcast’ in the Studio

This Can Help Solve

  • Seeing the messageAn error occurred: StartingBroadcastor An error occurred: ArchiveBroadcastwhen starting a live stream recording
    • Unable to record

This message means that the Studio settings include incorrect live stream URL or Key information. The Host or Producer should follow these steps to resolve the issue.

Suggested Troubleshooting Steps:

  1. Join the Studio using a computer.
  2. Click settings.svg(Settings icon) to access the Studio's settings.
  3. In Settings, click Live Stream, then continue below.

If you do not plan to live stream:

  1. Click the toggle next to any live stream service that is on toggle-on-UI_comp.png and turn it off toggle-left.svg.
  2. Close x-circle.svg the Settings window.
  3. Click Record to start a new recording.

Start_and_stop_live_stream-Studio_settings.png

If you do plan to live stream:

  1. Look for any live stream services that are on toggle-on-UI_comp.png.
  2. For each service, check that the Stream URL and Stream Key fields have the correct information.
  3. Add new Stream URL and Stream Key information from the other platform/s.
  4. Close x-circle.svg the Settings window.
  5. Click Record to start a new recording.

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