I see ‘An error occurred: StartingBroadcast / ArchiveBroadcast’ in the Studio

Troubleshooting for:

• Seeing the message An error occurred: StartingBroadcast or An error occurred: ArchiveBroadcast
• Unable to record
• Unable to start a live stream from the Studio

General troubleshooting steps

• Refresh the page.
• Join a different Studio (or create a new one) and check if the error appears there.

Troubleshooting if the Studio is set up for live streaming

• The Host or Producer should update the Studio's settings to add correct live stream URL or Key information:

1. Join the Studio using a computer.
2. Click (Settings icon) to access the Studio's settings.
3. In Settings, click Live Stream, then continue below.

If you do not plan to live stream during this recording:

3. Click the toggle next to any live stream service that is on and turn it off .
4. Close the Settings window.
5. Click Record to start a new recording.

If you do plan to live stream during this recording:

3. Look for any live stream services that are on .
4. For each service, check that the Stream URL and Stream Key fields have the correct information.
5. Add new Stream URL and Stream Key information from the other platform/s.
6. Close the Settings window.
7. Click Record to start a new recording.