How can I check my connection before a call?

Check the stability of your computer's internet connection for audio/video conferencing with OpenTok's pre-call diagnostic test: tokbox.com/developer/tools/precall.

You can also check your overall internet speed at speedtest.net. Riverside is optimized to record your separate High Quality Track even with a spotty internet connection, but we recommend using a connection with an upload speed faster than 5 Mbps to maintain a smooth live conversation with other participants.

TIPS:
Even if your connection passes the pre-call test, we recommend you temporarily turn off any VPNs, browser extensions, content blockers, or firewalls before recording. Read more at Advanced: Configure Your Firewall to Connect to Riverside.

If a participant's poor internet connection is disrupting the conversation, the Host or Producer can enable Low Data Mode to turn off all participants' live video but keep recording it.

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