Troubleshooting: Delete Browser's IndexedDB Storage

When you record in the Studio on your computer, Riverside saves your local audio/video High Quality Track files to your browser's IndexedDB storage. Usually, this data is automatically deleted after your locally recorded High Quality Track uploads, but you may have to clear it manually to troubleshoot an issue. Follow the steps below to delete the data from IndexedDB.

Step by step:

    1. On your computer, go to https://riverside.fm/upload.
      IMPORTANT:
      Use the same browser and computer you recorded with in Riverside.
    2. Right-click (or ctrl-click) anywhere on the page and select Inspect.
    3. In the new sidebar, click Application.
      NOTE:
      If you do not see Application , click the » (arrows) to show more options. Inspect-Application.png
    4. Under Application, double-click IndexedDB to expand it.indexeddb.png
    5. Under IndexedDB, click a local recording track file. (Each file begins with the participant's name.)
      indexeddb-and-recordings.png
    6. If instructed by a Riverside Support or Customer Success agent, select one or more local recordings and then click Delete database on the right.
      The recording data is deleted.
      indexeddb-delete.png

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