I see 'Your Computer is Not Allowing Riverside to Record' in the Studio

Troubleshooting for:

• The error message in the Studio 'Your Computer is Not Allowing Riverside to Record'

Suggested Troubleshooting Steps

• Restart your browser.
• Restart your computer.
• Update to the latest version of the Chrome or Edge browser.
• Create a new profile in the browser.
• Clear your browser's cache and cookies.
  

  IMPORTANT:
  Do not clear your browser's cache if you have local tracks that have not uploaded yet.

• If using Chrome, try using Edge to join the Studio.
  If using Edge, try using Chrome.
• Confirm that Riverside has permission to access your mic and camera.
• Try connecting to a different Riverside Studio or create a new studio.
• Temporarily disable any VPN, adblocker, browser extension, or network firewall.
  • How should I configure my firewall to connect to Riverside?
• Contact Riverside Support for more assistance.

You can also record using the Riverside mobile app for iOS and Android devices.