Where can I find the track ID (archive ID) for Support?

Each recorded track on Riverside has a unique track ID (also called the archive ID). Riverside's Support team can use the track ID to check its technical details.

Watch a video

Step by step

  1. Log in to your Riverside account.
  2. In the ☰ menu on the left, click the relevant studio.
  3. Click the relevant project.
  4. Under Recordings, click on a recording. 
  5. On the recording's page, scroll to Recording files.
  1. On the right side in the row of the desired track, click the three dots menu […].
  2. Choose Copy track ID.
    The track ID is copied to your computer's clipboard.
TIP:
 To paste the track ID, press Ctrl+V on a PC or ⌘+V on a Mac.

Learn more

Did this answer your question?