This Can Help Solve
- If you or your Guests see the message Your computer stopped recording and you need to reduce the computer's processing tasks
Troubleshooting Steps for the Person Whose Computer Stopped Recording
- Close all other programs and browser tabs.
- If your webcam has automatic settings like auto-exposure, auto-focus, or auto-white balance, consider turning them off.
- For example, here are instructions for using Logitech's Logi Tune software.
- If using a laptop, connect it to a power source or change its battery settings for maximum performance even when unplugged.
Troubleshooting Steps for the Host
- Stop the current recording.
- Click the
Settings icon to access the Studio's settings.
- In the Recording section, scroll to Video.
- Click on Optimized Quality.
The next recording will default to 720p HD resolution. - Start recording again.
NOTE:
If the Studio was already recording at Optimized Quality, the participant should try the steps above, join with the Riverside mobile app, or use a faster computer.