Troubleshooting: Reduce Studio's Processing Load on Connected Devices

If a participant's recording stops, it may be due to the Studio's processing load. The Host can follow these steps to resolve the issue.

IMPORTANT:
Participants should always close other programs and browser tabs to optimize their device's performance when recording.

Step by step:

  1. Stop the recording.
  2. Access the Studio's settings by clicking the Settings (gear) icon.
  3. In the Recording section, scroll to Video.
  4. Click on Optimized Quality.
    The next recording will default to 720p HD resolution.
  5. Start recording again.
NOTES:
If a participant's external webcam uses an automated light exposure setting, consider turning off auto-exposure.

If the Studio was already recording at Optimized Quality, the participant can join with the Riverside mobile app or try using a faster computer. 

Read more

Best Practices for Recording on a Computer

Did this answer you question?

/