Troubleshooting for:
- If you or your Guests see the message Your computer stopped recording and you need to reduce the computer's processing tasks
Suggested troubleshooting steps
- Close all other programs and browser tabs.
- If your webcam has automatic settings like auto-exposure, auto-focus, or auto-white balance, consider turning them off.
- For example, how to do this using Logitech's Logi Tune software.
- If using a laptop, connect it to a power source.
- Or change its battery settings for maximum performance even when unplugged.
- If you're using a Mac, use the MacOS desktop app to record.
- Use the Riverside mobile app to record.
- If possible, turn off your camera to only record audio, not audio with video.
- Join with a faster computer.
Additional steps for the Host
- Stop the current recording.
- Click the
Settings icon to access the Studio's settings.
- In the Recording section, scroll to Video.
- Click on Standard resolution.
The next recording will default to 720p HD resolution. - Start recording again.
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