Below are devices, browsers, and hardware currently not supported to record with Riverside.
Also see System Requirements and Supported Browsers.
IMPORTANT:
We do not recommend using the below browsers, devices, or hardware. You may encounter recording errors before, during, or after the session that make your recorded tracks unusable.
Unsupported Browsers
- Beta release versions of Google Chrome and Microsoft Edge, like Chrome Canary.
- All Mobile browsers, including mobile app versions of Google Chrome and Microsoft Edge.
- Safari
- Note that audience members can watch the live stream from their computer using Safari, but cannot request a live call-in.
- Firefox
- Internet Explorer
- Chromium-based browsers
- Brave
- Although some people record successfully using Brave, we do not officially support it. For best results, please use Chrome and Edge.
- Arc
- Opera
- Vivaldi
Riverside is supported on the Google Chrome and the Microsoft Edge browsers on computers or using the Riverside mobile app.
If you're using a Mac, use the Riverside MacOS Desktop app.
Unsupported Computers
- Computers using the Linux operating system.
-
Computers using the ChromeOS/Chromium operating system.
- For example, smart whiteboards
- Chromebooks and Chromebox PCs.
- Although these computers use Chrome, they are not currently supported by Riverside for recording.
- Computers accessed using a remote desktop application.
-
Apple Vision Pro
- You can install the Riverside iOS app on the Apple Vision Pro to record using your Persona for video and either the built-in mic or Bluetooth headphones. On Vision Pro, the Riverside app has the same functions and capabilities as it does when using the iOS app.
IMPORTANT: Virtual cameras
If you are using a virtual camera to enhance your video feed, such as OBS or the Portrait mode video effect on a Mac, be aware that this uses a lot of your computer's processing power.
To ensure a smooth recording, you should reduce the default quality (recording resolution) of the Studio, especially if you notice lag or recording errors.
Unsupported Mobile Devices
- All Android tablets and older Android devices – more info on minimum Android requirements
- Older iOS devices – more info on minimum iOS requirements
- Some external mics and audio devices – more info on external mics
- For example, Lightning-only microphones or mics without headphone outputs like Rode VideoMic Me-L, Zoom iQ6 X/Y, Zoom iQ7, Shure MV88+, Apogee ClipMic Digital, etc.
NOTE:
For best results when recording, we do not recommend using mobile apps that connect your phone to your computer, like Iriun.
Unsupported Cameras
- PTZ cameras (point-tilt-zoom) cannot be directly connected to a computer to work with Riverside. However, can use an HDMI capture card and video switcher to feed video from PTZ cameras into Riverside.