Troubleshooting: Fix Logitech Lagging Webcam Frame Rate

When using a Logitech webcam you may notice the video frame rate lagging in the Studio. If this happens, close and re-open Logi Tune Desktop to reset the video feed it sends to Riverside. Follow the steps below.

IMPORTANT:
Riverside records video from Logitech 4K cameras at up to 1080p resolution to ensure high frame rates. This maximum resolution only affects the Studio participant/s using a Logitech camera.

Step by step:

  1. Download and install the Logi Tune Desktop software.
  2. Connect the Logitech webcam to the computer.
  3. Open Logi Tune.
  4. Join a Riverside Studio.

    If you notice a lagging frame rate:
  5. Close Logi Tune.
  6. Re-open Logi Tune.
    The video sent to Riverside from the webcam is reset.
TIP:
For best results, leave Logi Tune running during recording sessions on Riverside.

Read more:

Recording with Logitech Webcams (Overview)

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