My Logitech camera's frame rate is lagging

Troubleshooting for:

  • Dropped frames or lagging frame rate with a Logitech webcam in the Studio

If this happens, close and re-open Logi Tune Desktop to reset the video feed it sends to Riverside.

Riverside records video from Logitech 4K cameras at up to 1080p resolution to ensure high frame rates. This maximum resolution only affects the Studio participant/s using a Logitech camera.

Troubleshooting Steps

  1. Download and install the Logi Tune Desktop software.
  2. Connect the Logitech webcam to the computer.
  3. Open Logi Tune.
  4. Join a Riverside Studio.

    If you notice a lagging frame rate:
  5. Close Logi Tune.
  6. Re-open Logi Tune.
    The video sent to Riverside from the webcam is reset.
For best results, leave Logi Tune running during recording sessions on Riverside.

Learn more

Did this answer your question?