Advanced Troubleshooting: Configure Your Firewall to Connect to Riverside

In order to connect to the Studio and upload your locally-recorded High Quality Track, your device needs to communicate with Riverside's servers.

NOTE:
Network firewalls are common in corporate and academic environments. You may have to contact your IT/system administrator to configure rules that allow the network's outbound traffic to specific websites via ports and to approved domains. See 2 and 3 below.

Options

1. Turn off your computer's personal firewall.
   • Turn Microsoft Defender Firewall on or off
   • Change Firewall preferences on Mac
2. If the firewall cannot be temporarily disabled, then configure it to open TCP ports 80 and 443, and open UDP port 3478.
   • Open Port 80 Behind a Firewall (Windows or Mac)
   • How Do I Open a Port on Windows Firewall?
3. Add these to the whitelist of approved domains in Windows Firewall:
   *.tokbox.com and *.opentok.com.
   • How To Create Advanced Firewall Rules in the Windows Firewall