How should I configure my firewall to connect to Riverside?

Troubleshooting for:

• Connecting to the Riverside Studio
• Uploading your locally-recorded track

To record with Riverside, your device must be able to communicate with our servers. Most people do not encounter any issues, but you may need to adjust your network configuration.

NOTE:
Network firewalls are common in corporate and academic environments. You may have to contact your IT/system administrator to configure rules that allow the network's outbound traffic to specific websites via ports and to approved domains. See 2 and 3 below.

Configuration Options

1. Turn off your computer's personal firewall:
   • Turn Microsoft Defender Firewall on or off (support.microsoft.com)
   • Change Firewall settings on Mac (support.apple.com)
2. If the firewall cannot be temporarily disabled, then configure it to open TCP ports 80 and 443, and open UDP port 3478.
   • Open Port 80 Behind a Firewall (Windows or Mac)
   • How Do I Open a Port on Windows Firewall?
3. If using Windows Firewall, add these to the whitelist of approved domains:
   *.tokbox.com and *.opentok.com.
   • How To Create Advanced Firewall Rules in the Windows Firewall