Advanced Troubleshooting: Configure Your Firewall to Connect to Riverside

In order to connect to the Studio and upload your locally-recorded High Quality Track, your device needs to communicate with Riverside's servers.

NOTE:
Network firewalls are common in corporate and academic environments. You may have to contact your IT/system administrator to configure rules that allow the network's outbound traffic to specific websites via ports and to approved domains. See 2 and 3 below.

Options

  1. Turn off your computer's personal firewall.
  2. If the firewall cannot be temporarily disabled, then configure it to open ports 80 and 443.
  3. Add these to the whitelist of approved domains in Windows Firewall:
    *.tokbox.com and *.opentok.com.

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