Troubleshooting: Internet Connection to Studio

Your internet speed does not impact the local High Quality Track you record when in the Studio. However, you must remain connected to the Studio to have the real-time conversation with other participants.

If you have trouble connecting, follow the steps below.

Troubleshooting

If You Get Disconnected from the Studio

  • The other people in the Studio are not impacted and the recording continues.
  • After you restore the connection, rejoin the Studio.
  • If the Host is disconnected, the recording continues. Participants can use the Leave button to upload their own local track.

NOTE:
We recommend users have an upload speed faster than 5 Mbps (500,000 bits per second) to record.

The Host or a Producer can also enable Low Data Mode during the session if a participant's poor internet connection is disrupting the conversation.

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