Track is stuck uploading on mobile app

Troubleshooting for:

• Upload progress stuck on Riverside mobile app
• Incomplete upload from Riverside mobile app

IMPORTANT:
Do not uninstall, delete, or log out of the Riverside app before the upload finishes. This will delete your recording data and it cannot be recovered.

Suggested troubleshooting steps

• Reopen the app –– the mobile app must be open for the track to finish uploading.
  • Check the progress on the Upload Status screen.
• Turn your mobile device off, then turn it back on.
  • Reopen the Riverside mobile app to finish the upload.

• Confirm that you have installed the latest version of the Riverside iOS app or Android app.
  • Check that your device meets the iOS and Android requirements.
• Check that your device's time is correct and automatically set.
  • iOS: Set Automatically
  • Android: Automatic date and time
• Try using a different WiFi network or cellular data connection.

Learn more

• How can I check track upload progress on the mobile app?