My track is stuck uploading on the mobile app

Troubleshooting for:

  • Upload progress stuck on Riverside mobile app
  • Incomplete upload from Riverside mobile app
IMPORTANT:
Do not uninstall, delete, or log out of the Riverside app before the upload finishes. This will delete your recording data and it cannot be recovered.

Suggested troubleshooting steps

  • Reopen the app –– the mobile app must be open for the track to finish uploading.
    • Check the progress on the Upload Status screen.
  • Turn your mobile device off, then turn it back on.
    • Reopen the Riverside mobile app to finish the upload.

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