My track is stuck uploading on the mobile app

Troubleshooting for:

  • Upload progress stuck on Riverside mobile app
  • Incomplete upload from Riverside mobile app
Do not uninstall, delete, or log out of the Riverside app before the upload finishes. This will delete your recording data and it cannot be recovered.

Suggested troubleshooting steps

  • Reopen the app –– the mobile app must be open for the track to finish uploading.
    • Check the progress on the Upload Status screen.
  • Turn your mobile device off, then turn it back on.
    • Reopen the Riverside mobile app to finish the upload.

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