My video is not aligned with the audio (frame rate lagging)

Troubleshooting for:

• Video that lags behind the audio
• Dropped frames
• Inconsistent frame rate

Suggested Troubleshooting Steps

• As the Host or Producer, reduce the default recording quality of the Studio.
• Close other tabs and programs that may be using your computer's processing power.
• If using a laptop, connect it to a power source instead of using only its battery.
• If recording on a Windows computer, try changing its power mode to Best Performance.
• Record with a brighter lighting setup. A camera may reduce its frame rate to adapt to low light.

• Update your computer's operating system to the most recent version. 

• Enable graphics (hardware) acceleration on your browser.

If you're using an external camera:

• Turn off your camera's auto-exposure feature.
  • For example, for a Logitech camera change this setting using the Logi Tune Desktop software.
• Confirm your camera is connected directly to your computer and not through a USB hub.
• Reduce your camera's default recording resolution.
• If you're using an external DSLR or mirrorless camera, connect it to a power source.
• If you're using an Elgato Cam Link device, follow this troubleshooting.

If none of the above steps correct the frame rate, consider using a different camera, joining the Studio from a different computer, or using the Riverside mobile app.

You may need to start recording again after correcting the frame rate.

TIP:
For stable recording in high resolution, we recommend using a DSLR camera and a video capture card.