My video frame rate is lagging

Troubleshooting for:

  • Dropped frames
  • Inconsistent frame rate
  • Video that lags behind the audio
You may need to start recording again after correcting the frame rate.

Suggested Troubleshooting Steps

Host or Producer – Change Maximum Studio Resolution

Any Participant – Change Camera or Computer Performance

  • If using an external camera, turn off your camera's auto-exposure feature.
  • If using an external DSLR or mirrorless camera, connect it to a power source.
  • Close other tabs and programs that may be using your computer's processing power.
    • Make sure your browser is the active and 'in-focus' program.
  • If using an external camera, confirm that is connected directly to your computer and not through a USB hub.
  • If using a laptop, connect it to a power source instead of using only its battery.
  • If recording on a Windows computer, also try changing its power mode to Best Performance.
  • Record with a brighter lighting setup. A camera may reduce its frame rate to adapt to low light.
  • Use the camera's software to reduce its default recording resolution.

If none of the above steps correct the frame rate, consider using a different camera, joining the Studio from a different computer, or using the Riverside mobile app.

For stable recording in high resolution, we recommend using a DSLR camera and a video capture card.

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