- Dropped frames
- Inconsistent frame rate
- Video that lags behind the audio
You may need to start recording again after correcting the frame rate.
Suggested Troubleshooting Steps
Host or Producer – Change Maximum Studio Resolution
- Reduce the default recording quality of the Studio.
Any Participant – Change Camera or Computer Performance
- If using an external camera, turn off your camera's auto-exposure feature.
- For example, for a Logitech camera change this setting using the Logi Tune Desktop software.
- If using an external DSLR or mirrorless camera, connect it to a power source.
- Close other tabs and programs that may be using your computer's processing power.
- Make sure your browser is the active and 'in-focus' program.
- If using an external camera, confirm that is connected directly to your computer and not through a USB hub.
If using a laptop, connect it to a power source instead of using only its battery.
If recording on a Windows computer, also try changing its power mode to Best Performance.
- Record with a brighter lighting setup. A camera may reduce its frame rate to adapt to low light.
- Use the camera's software to reduce its default recording resolution.
If none of the above steps correct the frame rate, consider using a different camera, joining the Studio from a different computer, or using the Riverside mobile app.
For stable recording in high resolution, we recommend using a DSLR camera and a video capture card.