To record with Riverside, your device must be able to communicate with our servers. Most people do not encounter any issues, but you may need to adjust your network configuration. Certain security setups and content-blocking utilities can:
- limit whether your computer can connect to the Riverside Studio,
- add audio/video flaws to your recording file,
- prevent your local track from uploading when the call ends.
We recommend that if you use these, before you record:
-
Temporarily turn these off or whitelist Riverside
- Conduct a test recording in the studio
NOTE: Browser Extensions
Although your browser's 'Incognito' or 'InPrivate' mode does not have browser extensions or content blockers, the mode has limited temporary storage space. Your recording may not save and upload correctly. To use a browser setup without extensions, we recommend creating a new browser profile to record with.