My Guest's local recording track didn't finish uploading – how do they send it?

If a Guest closed the Studio before their locally recorded High Quality Track finishes uploading, they can still complete the upload process.

If they recorded on a computer:

  • Refer them to the Upload page:
    • This page finds and finishes uploading their local track so you can access it.
  • Have them use the same computer and browser that they recorded with.
    • They should not manually clear their browser's storage cache.

Read more about the upload process from a computer. If the upload does not complete automatically, check these troubleshooting steps.

If they recorded on a mobile device:

  • Have them open the Riverside app again to complete the track upload.

Read more about the upload process from a mobile device.

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