Troubleshooting for:
- A video frame that appears black, green, or blank during the Studio recording session
- First refresh the Studio page or selecting a different camera to try to solve it.
- Editor is stuck or unable to open a recording
- You may see:
- "An unexpected error happened. Please reload the application." or
- "WebGL is not supported. Access your browser settings and enable hardware acceleration from your browser to get the full editor experience."
- You may see:
Your browser's Hardware Acceleration setting might be causing an error. Follow the steps below to change the setting in Google Chrome or Edge.
Suggested Troubleshooting Steps
- Using the same computer, copy and paste this link into your browser's address bar:
chrome://settings/system
- Press Enter to open its settings System page.
- Under System, click the toggle next to Use hardware acceleration when available to turn it on or off.
IMPORTANT:
Change the Hardware acceleration option from whichever state it was in during the error.
Generally, it should be enabled for the Editor. - Click Relaunch or Restart.
Your browser closes all pages and applies the new setting. - Reopen the Studio page or Editor to check if the error is resolved.